Please call us first to determine if the problem is ours or yours.
Utility Department: 440-563-3132 x108

Lift station alarms and red lights
Call the Chief of Public Works at 440-805-9018 if you see or hear a light or alarm. Each lift station is identified with a number and direction (e.g., 3E).

As a newer municipality the village is blessed with ownership of its own public water company as well as a modern waste water treatment plant. However, as an expansive lakefront village whose municipal limits were drawn to accommodate varied property elevations, coves, islands, streams, green space and recreation amenities, many challenges exist. These issues make maintaining over 15 miles of a sanitary sewer collection system, 28 lift stations and 27 miles of water line an ongoing affair.

Base Rate Water (with home): $18.75 per month
Base Rate Sewer (with home): $29.75 per month
Water: $ 0.65/100 gallons
Sewer: $1.10/100 gallons
Vacant Lot AFU: $16.11 per month ($7.36 water / $8.75 sewer)
Consolidated Lot Charges: $3.34 per month ($1.42 water, $1.92 sewer)
Water Infrastructure Improvement Fee: $9.00 (all lots)

Outside Village Limits

Base Rate Water (with home): $23.44 per month
Base Rate Sewer (with home): $37.19 per month
Water: $ 0.685 per 100 gallons
Sewer: $1.375 per 100 gallons
Water Infrastructure Improvement Fee: $9.00

Check Your Account and Setup Auto-Pay
Visit https://roamingshore.authoritypay.com/ to log-in, check your bill, setup auto-pay and make a payment.
You will need a CID to create an account. If you do not have your CID, please call the Utility Billing Office at 440-563-3132 x101. We are available Monday thru Friday 9am-5pm.

Monthly Billing
All utility charges are billed on a monthly basis. Utility bills are due on the last business day of the month. This date appears on your utility bill.

Late Fees
If you fail to pay your utility bill by the due date, the Village will charge a flat $25 penalty fee. This fee is established by ordinance and cannot be waived by the Billing Office. If you wish to contest this fee, you may request a fee waiver from the Village Council at a public meeting.

Transaction Charges
The transaction charges will appear as a separate transaction on your bank or card statement and is paid directly to the payment processing company (Invoice Cloud). Note: some credit cards, including Apple Card, have had issues with vendor IDs and may display a weird or unrelated vendor. This is a known issue with your card issuer, not with the payment processor.

Credit/Debit/PayPal Payments - 2.80% ($1.95 minimum)
ACH/EFT Payments -  $1.95 fixed fee
IVR (Pay-By-Phone) - $0.95 fixed fee

Rate Studies
Our village faces a unique challenge: 29 lift stations used to move sewage to the wastewater treatment plant, but maintaining them requires substantial resources. These costs are carefully factored into our rate-setting process, conducted in collaboration with the Ohio Rural Water Association. Their expertise ensures fairness and accuracy, helping us establish equitable rates that reflect the true cost of delivering these essential services.

The Village requires new customers and property owners to establish financial responsibility prior to receiving service. In Roaming Shores, property owners are ultimately responsible for paying their tenants water accounts.

Property owners are required to complete a Service Agreement and must schedule a first meter read before service can be established. Please call the Utility Billing Office at 440-563-3132 x101. 

Since the water delivery system is located beneath the ground it is often difficult for a customer to determine what may or may not be their responsibility.

Village-Owned Water Main. This service extends from the water main to the water box.

Village-Owned Curb Stop: This is a valve that can be opened and closed by village employees only to control the supply of water to the property. The water box is the point where the village’s service line joins the customer’s service line. It is the access point to the valve stop that enables the village to shut off your water service. In most cases, the water box can be found between the front property line and your home. It has a six-inch diameter cover and is marked “water.” The top of the water box should be at ground level and in plain sight. You are responsible for keeping the water box clear. If the water box is not set at ground level or the lid is missing, call the village to arrange a visit to your property to replace the lid and/or adjust the height of the box.

Customer-Owned Lateral. This service line extends from the water box to the residence.

Village-Owned Meter. This device is used to measure water consumption at the customer’s property. Although the meter is owned by the village, the customer is responsible for providing an adequate location for the meter, making it accessible, and assuring it is protected from damage. At most homes in the village, indoor water meters are located near the front wall of the structure. In some cases, meters are located outdoors in meter pits, which protect the meters from freezing during the winter. The pits are at least four feet deep.

Village-Owned AMR. This radio operated device remotely reads water usage. It is a sealed plastic cap that is fixed to the water meter, which features a three-inch encapsulated antenna and a digital output screen. They tend to look like a hockey puck. 

Wintering Away? Stay Prepared with Village Water Shut-Off Support
Planning a warm escape this winter? As a "snowbird" resident, taking steps to protect your home while you're away is crucial. One vital precaution is turning off your water at the street to prevent potential flooding in case of a pipe burst.

Why Turn Off the Water?
Frozen pipes are a common winter threat, and even the smallest crack can turn into a gushing disaster. By shutting off the water supply at the street, you eliminate the risk of water flowing into your home and causing costly damage. Imagine returning to a flooded basement or ruined floors – a scenario easily avoided with this simple preventive measure.

Village Support for Snowbirds:
Recognizing the importance of water shut-off for non-permanent residents, the Village is happy to offer free shut-off and turn-on services for all "snowbirds." Just peace of mind knowing your home is protected while you enjoy your sunny getaway.

Temporary Bill Forwarding:
If you'll be out-of-state for a prolonged period of time, let our Billing Clerk team know and they will change your billing address or help you sign up for e-bills. 

Streets within the Village are maintained by a variety of different agencies. You can view a complete County Highway Map here.
Village of Roaming Shores